Privacy Policy & Master Services Agreement

1.1 Services Provided

FTFSOCIAL LLC provides digital marketing, branding, social media management, consulting, Pay-Per-Click Advertising management, website design and development, website management and maintenance, Homestack app management, access to FTFSOCIAL's Marketing Hub, domain registration and Google Workspace subscriptions, or other services as agreed upon in the applicable Scope of Work or proposal.

1.2 Terms and Conditions Incorporated

By engaging FTFSOCIAL, the client acknowledges and accepts FTFSOCIAL's Terms and Conditions located at https://www.ftfsocial.com/terms-conditions, which are incorporated herein by reference.

1.3 Affiliate Relationships

FTFSOCIAL may maintain affiliate or referral partner agreements with third-party platforms and service providers, which may result in referral compensation to FTFSOCIAL. Any such compensation does not alter the fees charged by those third parties to the client, nor does it create any ownership or control interest by FTFSOCIAL in the client's accounts or services with those providers.

2.1

Perform Services in a professional manner consistent with industry standards.

2.2

Provide agreed-upon deliverables and timelines as reasonably practicable.

2.3

Maintain reasonable communication and access to project progress.

3.1

Provide timely access to information, brand assets, logins, approvals, and feedback needed for FTFSOCIAL to perform Services.

3.2

Maintain an open and active channel of communication with FTFSOCIAL. Lack of responsiveness or extended unresponsiveness may delay or impair the performance of Services.

3.3

Remain responsive to Agency communications within reasonable timeframes.

3.4

Ensure compliance with applicable laws and regulations for all content and campaigns.

4.1 Agreement Term Length

Each Scope of Work or proposal will specify the initial length of this Agreement for the Services provided. Unless expressly stated as a one-time service or a month-to-month service in the Scope of Work, all Services require a defined Agreement Term. The Agreement Term is binding and subject to early termination fees as outlined in Section 8.

4.2 One-Time or Month-to-Month Services

Certain Services may be offered as one-time projects or as month-to-month agreements if expressly designated as such in the Scope of Work.

4.3 Cancellation Requirements

Cancellation must be submitted jointly by all parties who originally signed the Agreement on behalf of the client, acknowledged by FTFSOCIAL in writing to take effect. If cancellation is not submitted at least thirty (30) days prior to the next billing date, the client will be billed for the next month, and Services will then terminate at the end of that billing cycle. This applies only to Services designated as month-to-month.

4.4 Automatic Renewal

Unless otherwise stated in the Scope of Work or properly canceled under Section 4.3, this Agreement will automatically renew for additional periods equal to the prior Agreement Term on the same terms and conditions.

5.1 Payment Methods

Payment will be made to FTFSOCIAL via an approved payment card or by any other payment method determined by FTFSOCIAL.

5.2 Due at Signing and Recurring Charge Authorization

By signing this Agreement, the client authorizes FTFSOCIAL LLC to charge the card on file for a Start-Up Fee of $199.99 due at signing, a prorated first month's fee calculated based on the number of days remaining in the current month, and a recurring monthly service fee billed on the 1st of each month, including all add-ons but excluding ad spend (which remains the client's responsibility).

5.3 Receipts and Notices

A receipt will be provided for each charge. No prior notice is required unless the charge amount or billing date changes, in which case FTFSOCIAL will provide at least five (5) days' written notice. This authorization remains in effect until the client submits a written cancellation request at least thirty (30) days prior to the next scheduled billing date.

5.4 Collections

FTFSOCIAL reserves the right to collect unpaid balances immediately using any valid payment method on file. The client is responsible for all reasonable collection costs, attorney fees, and interest at 1.5% per month (or the maximum legal rate allowed).

6.1

The client is required to maintain a valid payment card on file with FTFSOCIAL at all times while Services are being provided.

6.2 Authorized Uses

The card on file may be used for monthly recurring service fees, start-up or setup fees, additional authorized service fees, and early termination fees.

6.3

FTFSOCIAL may request updated card information at any time. The client is required to provide updated payment details within five (5) business days of such request.

6.4

Failure to maintain an active card on file or to update card information upon request may result in suspension of Services until compliance is restored.

7.1

FTFSOCIAL maintains a strict no-refund policy. Due to the nature of custom work, strategic planning, and service time invested, payments made are non-refundable once a service period begins or work has been initiated.

7.2

If the client chooses to cancel Services, any outstanding payments or early termination fees (if under an Agreement Term) are due immediately upon cancellation.

8.1

If the client terminates Services prior to the end of an Agreement Term, the client agrees to pay an Early Termination Fee equal to the remaining fees owed under the contract.

8.2

Early Termination Fees are due immediately upon termination or material breach and may be charged to any payment method on file.

8.3

This section applies only to Services with a defined Agreement Term.

9.1

FTFSOCIAL may suspend Services immediately for non-payment, breach of obligations, or misuse of Services. Suspension is temporary and intended to allow the client an opportunity to cure.

9.2

If the breach or failure to pay is not cured within three (3) business days of suspension, FTFSOCIAL may escalate to permanent termination under Section 10.

9.3

Suspension or termination of service does not relieve the client of payment obligations.

10.1 What Constitutes a Breach

Breach includes but is not limited to: non-payment of fees when due; failure to provide necessary assets, logins, or approvals within fifteen (15) days of request; failure to maintain open communication or unresponsiveness that materially delays Services; removal, restriction, or denial of FTFSOCIAL's required access to accounts, platforms, or tools without valid written cancellation; interference with, modification of, or unauthorized changes to Agency-managed campaigns, platforms, or strategies without prior approval; violation of the incorporated Terms and Conditions or applicable law; misuse of Agency intellectual property, deliverables, or proprietary processes; providing false, misleading, or incomplete information that materially affects the performance of Services; or sharing FTFSOCIAL strategies, templates, or proprietary work product with competitors without written consent.

10.2 Remedies

Upon breach, FTFSOCIAL may (a) suspend Services under Section 9, (b) terminate this Agreement, and/or (c) pursue immediate collection of outstanding balances and early termination fees.

11.1 Scope

FTFSOCIAL may provide social media management services, including content creation and scheduling, posting across agreed platforms, engagement with audiences consistent with brand voice, and monthly reporting on performance.

11.2 Client Responsibilities

The client must provide brand direction, approvals, and any necessary access to accounts. FTFSOCIAL is not responsible for any restrictions or suspensions caused by violations of platform policies.

11.3 Billing

Fees for social media management are billed as specified in the Scope of Work.

12.1 Advertising Spend

The client is responsible for covering all ad spend costs associated with PPC campaigns, including but not limited to Google Ads and Meta Ads. This ad spend is separate from and in addition to FTFSOCIAL's monthly management fee. The client must make timely payments to ensure uninterrupted campaign performance.

12.2 Optimization and Efforts

FTFSOCIAL will make commercially reasonable efforts to optimize campaigns based on data and performance trends. However, due to the nature of online advertising and organic search algorithms, FTFSOCIAL does not guarantee specific results or performance outcomes from PPC ads, Google Search campaigns, or SEO efforts.

13.1 Scope

FTFSOCIAL will provide website design and development services, which may include custom theme setup, branding, and navigation design; upload and configuration of provided content, products, and categories; setup of essential integrations (e-commerce, forms, analytics, etc.); and a basic training session post-launch to show the client how to manage their website.

13.2 Client Responsibilities

The client shall provide timely product details, branding files, and content required for build. The client is also responsible for the cost of any website add-ons, plug-ins, or third-party services from the associated platforms on which the site is built that are required to complete the project. The client will be notified and advised before any features not previously discussed are purchased on their behalf.

13.3 Ownership Upon Completion

The client gains full ownership rights to the website once the full build payment is completed.

13.4 Cancellations

Website design deliverables are subject to the notice and cancellation rules in Section 4.

14.1 Scope

Website management and maintenance services may include monthly platform and plugin updates, product or content updates as requested, minor design adjustments (banners, text edits, graphics), troubleshooting and technical support, and regular backups and performance checks.

14.2 Billing

Website management is billed on a monthly basis as outlined in the Scope of Work. First maintenance charge may be prorated based on launch date.

14.3 Cancellations

Website management is subject to the notice and cancellation rules in Section 4.

14.4 Administrative Control

While Website Management and Maintenance Services are active, FTFSOCIAL will retain administrative control of the website solely for the purpose of providing services. This does not affect the client's ownership rights as outlined in Section 13.3.

15.1 Scope of Services

FTFSOCIAL will register and manage the client's domain through Squarespace or another designated registrar, including domain configuration, DNS setup, and management of renewals. FTFSOCIAL will set up and maintain the client's professional email system using Google Workspace, including account creation, configuration, and support. FTFSOCIAL will provide ongoing monitoring and updates to domain and Workspace accounts to help prevent service interruptions.

15.2 Billing

Domain registration will be billed annually on the anniversary of the initial registration. Auto-renewal will be enabled unless the client provides written cancellation under Section 4. Google Workspace subscriptions will be billed monthly and charged on the first of each month. Fees are subject to change in accordance with rate adjustments by Google, Squarespace, or other third-party providers.

15.3 Ownership and Authorization

All domains and Google Workspace accounts established under this Agreement are the property of the client once related costs are paid in full. The client authorizes FTFSOCIAL to administer, manage, and bill for these services on the client's behalf and agrees to promptly reimburse FTFSOCIAL for any direct costs incurred.

15.4 Support

The client may contact FTFSOCIAL for domain and Workspace-related support at support@ftfsocial.com or +1 (480) 933-4265.

16.1 Scope

FTFSOCIAL provides limited Homestack App Management Services, including assisting the client with user updates, adding/removing users, and maintaining directories; uploading vendor information, links, and integrations at the client's request; advising on design choices and content placement; and acting as a liaison between the client and HomeStack for communications, troubleshooting escalations, and requests.

16.2 FTFSOCIAL's Role

The client understands that FTFSOCIAL is not HomeStack and does not own, operate, or warrant the HomeStack platform. FTFSOCIAL's role is limited to assisting with management and coordination. All technical onboarding, licensing, hosting, and platform support are the responsibility of HomeStack and are subject to HomeStack's terms and conditions.

16.3 Client Responsibilities

The client must maintain all required licenses, subscriptions, and direct agreements with HomeStack. The client is responsible for paying HomeStack directly for any fees, renewals, or usage costs.

16.4 Limitations

FTFSOCIAL cannot guarantee uptime, performance, or results of the Homestack platform, nor can it act as a replacement for HomeStack's technical support team.

17.1 Scope

FTFSOCIAL provides subscription-based access to its Marketing Hub, which includes templates, training, AI tools, and other resources.

17.2 Access

Access is granted per subscription license and may not be shared outside the client's business team without written consent.

17.3 Restrictions

The client may not copy, resell, or distribute Hub materials outside their business use. Misuse of Hub resources constitutes a breach under Section 10.

17.4 Billing

Marketing Hub subscriptions are billed as specified in the Scope of Work.

Both Parties agree to maintain confidentiality of proprietary information disclosed in connection with the Services.

19.1

The client agrees to indemnify, defend, and hold harmless FTFSOCIAL LLC, its officers, employees, contractors, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorney fees) arising out of or related to: content, materials, or instructions provided by the client; services performed at the client's request that cause third-party claims or damages; any violation of applicable laws, rules, or regulations by the client; or any breach of this Agreement by the client.

19.2

This indemnification obligation shall survive termination or expiration of this Agreement.

20.1 Governing Law

This Agreement is governed by the laws of the State of Arizona.

20.2 Arbitration Requirement

Any dispute, claim, or disagreement arising out of or relating to this Agreement, including questions about validity or termination, will be resolved by binding arbitration instead of going to court.

20.3 Exceptions

Either party may seek an injunction or other court order to protect intellectual property or confidential information. Either party may file in small claims court if the dispute qualifies under that court's limits.

20.4 Arbitration Rules

Arbitration will be conducted by a neutral arbitrator chosen by mutual agreement of the Parties, or if the Parties cannot agree, by an arbitration service commonly used for commercial disputes. A single arbitrator will be appointed unless both Parties agree otherwise. Arbitration will take place in Pinal County, Arizona, unless the Parties agree otherwise.

20.5 Costs and Fees

Each party will be responsible for its own attorney's fees and costs by default. The cost of the arbitrator and administrative fees will be split equally. However, the arbitrator may award attorney's fees, costs, or arbitration expenses to the prevailing party if it is determined that the other party has clearly breached the terms of this Agreement or acted in bad faith. Any award of arbitration costs and fees under this Section 20 is in addition to FTFSOCIAL's rights of indemnification under Section 19.

20.6 Final Decision

The arbitrator's decision will be final and binding, and judgment may be entered in any court with jurisdiction.

20.7 Survival

This section remains in effect even after this Agreement ends.

21.1

Clients agree to share the total cost of this Agreement. Each client is responsible for their agreed percentage of the total monthly fee based on the current total.

21.2

This cost-sharing arrangement applies for the full Agreement Term unless otherwise amended in writing and agreed to by all clients and FTFSOCIAL.

21.3

Each client will be invoiced separately by FTFSOCIAL and is individually responsible for the timely payment of their portion.

21.4

Failure by one client to pay does not void or reduce the other clients' obligations to continue payment for their share.

21.5

Any changes to this shared cost structure must be approved in writing by all clients and FTFSOCIAL.

22.1

FTFSOCIAL commits to continuously evaluating the performance, effectiveness, and scalability of all marketing systems in place.

22.2

As the client's business evolves, FTFSOCIAL will recommend and implement updates to marketing platforms, funnels, and automations based on performance data; ensure all systems remain integrated and optimized for lead tracking, reporting, and follow-up; adapt strategy to support changes in team size, service offerings, referral partners, or new opportunities; provide recommendations and support for new technology, platforms, or marketing channels that may benefit the client; and maintain open communication and proactive suggestions as business needs shift.

This Agreement, together with any attached Scope of Work and the incorporated Terms and Conditions, represents the full and complete agreement between the Parties. No modification or amendment to this Agreement shall be valid unless made in writing and signed by both Parties.